Terms and Conditions

Last Updated: 5th January 2025

1. Introduction

Welcome to Dream Vacations Ltd (“we,” “us,” or “our”). By accessing and using our website and services for airline ticket booking, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before proceeding with any booking.

2. Definitions

  • “Customer,” “you,” or “your” refers to any person who accesses our website and uses our services
  • “Booking” refers to the reservation of airline tickets through our website
  • “Carrier” refers to the airline operating the flight
  • “Website” refers to https://dreamvacationsltd.com/

3. Booking and Payment Terms

3.1 Booking Process

  • All bookings are subject to availability and confirmation by the respective airlines
  • You must provide accurate and complete information during the booking process
  • Bookings are only confirmed upon receipt of full payment and issuance of an e-ticket

3.2 Payment

  • All prices are quoted in Mauritian Rupees and include applicable taxes and fees
  • Payment must be made through our approved payment methods
  • Additional bank charges or payment processing fees may apply
  • We reserve the right to cancel bookings where payment is suspected to be fraudulent

3.3 Pricing

  • Prices are subject to change without notice until tickets are issued
  • Displayed fares include our service fees and commission
  • Additional airline charges may apply for baggage, meals, seat selection, etc.

4. Cancellation and Refund Policy

4.1 Cancellations

  • Cancellation policies vary by airline and fare type
  • Cancellation fees may apply as per airline regulations
  • Requests for cancellation must be submitted in writing through our website or email

4.2 Refunds

  • Refund eligibility depends on the ticket type and airline policy
  • Processing time for refunds is subject to airline procedures
  • Our service fee is non-refundable
  • Refunds will be processed to the original payment method

5. Changes and Modifications

5.1 Flight Changes

  • Changes to bookings are subject to airline policies and availability
  • Change fees may apply as per airline regulations
  • We cannot guarantee requested changes will be possible

5.2 Personal Information Changes

  • Name changes on tickets are generally not permitted
  • Minor corrections may be possible subject to airline approval and fees

6. User Responsibilities

  • Ensure all passenger information is entered correctly
  • Verify travel documentation requirements (passports, visas, etc.)
  • Check-in requirements and baggage policies
  • Monitor your email for booking confirmations and updates

7. Privacy and Data Protection

  • We collect and process personal data in accordance with Mauritius Data Protection Act
  • Your information is used solely for booking purposes and communication
  • We implement appropriate security measures to protect your data
  • Third-party sharing is limited to necessary booking partners (airlines, payment processors)

8. Limitations of Liability

  • We act as an intermediary between customers and airlines
  • We are not liable for airline schedule changes, cancellations, or service issues
  • Our liability is limited to our service fee amount
  • We are not responsible for consequential losses or damages

9. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions or restrictions
  • Civil unrest or war
  • Technical failures beyond our control
  • Pandemic-related disruptions

10. Intellectual Property

  • All content on our website is protected by copyright
  • Use of our content without permission is prohibited
  • Our trademarks and logos may not be used without written consent

11. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Mauritius
  • Any disputes shall be subject to the exclusive jurisdiction of Mauritius courts
  • Legal proceedings must be brought within Mauritius jurisdiction

12. Contact Information

DREAM VACATIONS LIMITED Address: 19 EDWARD STREET PORT LOUIS Email: INFO@DREAMVACATIONSLTD.COM Phone: 5907 7685/ 5935 2974 Business Registration Number: C22190626

13. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.